The care of our residents is our primary priority at Heatherdale care home. Our care is person focused, recognising the uniqueness of each individual and their rich life experiences; this is at the heart of our care delivery. We blend our assessments and subsequently tailor every care package to meet individual physical, emotional and social needs, wishes and preferences: this is described as person-centred care.
Our person-centred approach means you will be respected as an individual and treated with dignity. When you arrive we will create a personal care plan tailoring our care based on your individual needs.
We recognise that the transition into a care setting can be a very emotional life experience. Our relationship with every resident, their family and friends is integral to ensuring a seamless transition, enabling residents to continue their interests and lifestyle with discreet and sensitive support that retains dignity and wellbeing.
This really is a home for all residents to proud of, making your stay with us rewarding and a pleasure. And you will never be on your own – we operate an open visiting policy in order that residents can receive friends and family at any time, as they would if living in the wider community. There is no requirement to make an appointment when visiting your relative, just turn up and we would be happy to accommodate you.